DeKalb Tourism Academy
2009 Classes

 Keep Them Coming Back - Customer Service

The DeKalb Tourism Academy includes the “Keep them Coming Back” Customer Service class, where presenter Bob Beeland teaches attendees the value of true customer service. Mr. Beeland emphasizes that customer service is mediocre at its best in today’s society.  As always, it is the details that count. DCVB’s Customer Service class originates from the desire for guests in DeKalb to have such a welcoming visit that they will want to return.  One of the best ways to ensure this is by providing quality customer service.  Mr. Beeland teaches the class participants just how easily this can be achieved. 

The Art Of Being Happy and Successful In Any Job – Motivational

Attendees of this workshop will learn to seek the straightest path to the most positive attitude; from upper management to front office personnel.  Taught by Renny Roker, the core focus of this class will be to maximize the potential of each individual to enhance productivity and positive bottom line.  It is learning to create an understanding and enjoyable working relationship between co-workers and between staff members and guests.  Mr. Roker will motivate participants to eliminate the negative influences and capitalize their positive attributes.

Strategies For Success - Sales

Dynamic Sales Trainer, Peter Poulos, teaches a performance program built on “trust” and easily applied to any sales situation.  Learn the skills needed to bring the following benefits: higher close ratios, shorten sales cycles, increase in revenues, increase in referrals that will result in a greater number of contented customers and an increase in your market share.

 Assets

Learn about the history of DeKalb County, as well as become familiar with the county’s attractions and arts centers, museums, parks—including the #1 visited tourist attraction in Georgia—Stone Mountain Park.  Visiting speakers from tourist venues share information about these DeKalb County assets.

•   FAM Tour

Enjoy a full-day motor coach tour around DeKalb County.  The FAM Tour gives you the experience of seeing where the tourism assets are located, along with providing the opportunity to do some of the fun things that were discussed in class.

2009 Tourism Academy Schedule

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